Overview

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Custom cut items are non-refundable.

Additional non-returnable items:

  • Custom Cut
  • Coloured Anti-Slip Products
  • Modified Timber Decking Products
  • Sale Products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Timber is defective beyond reasonable tolerance

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@deckwright.co.uk.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@deckwright.co.uk and send your item to: 3 Burma Drive, Hull, HU9 5SD.

Shipping returns

To return your product, you should email us to arrange collection. Collection is charged at our discretionary collection rate dependant on location and order amount.

Need help?

Contact us at sales@deckwright.co.uk for questions related to refunds and returns.